Packing & Handling DOA
For freshwater fishes, we pack our fishes in polythene plastic bags and fill in with oxygen
For Asian Arowana, all the fishes are packed in an individual packing because Asian Arowana is aggressive and territorial fish.
We use polystyrene box to protect and stabilized the fishes arrive to destination without interrupted by external changing environment.
Due to our extensive checking on health and strict quality control, we can offer you up to 95% of survival percentage
The fishes are also conditioning before 24 hours before shipment day. It helps the fish’s wastes not to pollute the water in the oxygenated plastic bag. All these conditioning process helps us to minimize the risk of DOA.
*FOR ALL REFUND / DOA YOU WILL HAVE TO INFORM US WITHIN 24 HRS OF RECEIPT OF THE FISHES ALONG WITH PHOTOS OF DOA FISHES. NO REFUND WILL BE ENTERTAINED IF IT IS DUE TO THE NEGLIGENCE OF THE BUYER OR THE AIRLINES OR ANY REASON BEYOND HUMAN CONTROL, E.G. NATURAL DISASTER, THUNDERSTORM, EARTHQUAKE, WAR AND ETC.